Privacy Policy

# Privacy Policy for MetaTens Last Updated: November 4, 2026 Effective Date: November 4, 2026 Official Portal: https://metatens.com Contact: metatensofficial2@gmail.com ================================================================================ 1. INTRODUCTION & OVERVIEW Welcome to MetaTens ("MetaTens", "we", "us", or "our"). We are committed to safeguarding the privacy, confidentiality, and security of our users ("User", "you", or "your"). This Privacy Policy explains how MetaTens collects, stores, uses, discloses, and protects your personal information when you visit our website (https://metatens.com), access our digital platforms, download or use our software applications, games, developer tools, or communicate with our team (collectively, the "Services"). By accessing or using MetaTens.com or any Services provided by MetaTens, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services. ================================================================================ 2. INFORMATION WE COLLECT We collect information in three ways: information you provide directly to us, information collected automatically during your use of our Services, and information from trusted third-party integrations. A. Information You Provide Voluntarily: - Account Registration: When you register an account, sign in, or create a developer/player profile, you may provide your username, email address, password credentials (stored as cryptographic hashes), avatar, and profile preferences. - Customer Support & Inquiries: If you contact us via email (metatensofficial2@gmail.com), support tickets, or feedback forms, we collect your name, email address, message contents, and any attachments or technical diagnostic logs you submit. - Account Preferences: Notification settings, display settings, and user customization configurations. B. Information Collected Automatically: - Device & Technical Specifications: Device type, manufacturer, hardware model, operating system version, browser type and version, language settings, screen resolution, and system architecture (x86_64, ARM). - Network & Connection Data: Internet Protocol (IP) address, approximate geographic location (country and city level), Internet Service Provider (ISP), domain type, and connection speed. - Usage & Interaction Metrics: Pages visited on MetaTens.com, referring URL / exit pages, time spent per page, clickstream data, scroll depth, session timestamps, and software download clicks (e.g. Android APK, Windows installer, Web App launches). - Diagnostics & Crash Reporting: Crash logs, memory stack traces, unhandled exceptions, and performance telemetry generated when using our desktop, mobile, or web applications. C. Cookies & Tracking Technologies: We use cookies, local storage (HTML5 Web Storage), and similar session tokens to: - Maintain secure user sessions and remember authentication state. - Remember user preferences (such as dark/light theme, language). - Measure website traffic and performance anonymously. - Prevent fraudulent activity and protect against Cross-Site Request Forgery (CSRF). ================================================================================ 3. HOW WE USE YOUR INFORMATION MetaTens processes your personal data only for lawful, legitimate, and transparent purposes, including: 1. Service Delivery & Account Management: Providing, operating, hosting, and maintaining MetaTens.com, software applications, and services. 2. Authentication & Security: Authenticating users, preventing unauthorized account access, safeguarding intellectual property, detecting fraudulent activity, and mitigating DDoS attacks. 3. Software Updates & Downloads: Serving the correct builds and software binaries (Android APKs, Windows executables, Web portal versions) optimized for your platform. 4. Support & Communication: Responding to your inquiries, bug reports, feature requests, and providing essential service or policy update notices. 5. Product Improvement & Analytics: Analyzing aggregated, non-personally identifiable usage patterns to optimize website performance, improve user interfaces, and develop new features. 6. Legal Compliance: Fulfilling statutory obligations, cooperating with authorized legal processes, and enforcing our Terms of Service. ================================================================================ 4. WE DO NOT SELL YOUR PERSONAL DATA WE FIRMLY BELIEVE IN USER PRIVACY: - MetaTens DOES NOT sell, rent, trade, lease, or monetize your personal information to third-party data brokers, marketing agencies, or advertisers under any circumstances. - Your personal information is never exploited for commercial advertising profiles. ================================================================================ 5. DISCLOSURE & DATA SHARING We only share your information with third parties under strict confidentiality and security measures in the following limited situations: 1. Trusted Service Providers & Infrastructure Partners: We collaborate with reputable third-party cloud infrastructure, database hosting, content delivery networks (CDNs), and analytics providers strictly to host and deliver our web services. These partners are bound by strict Data Processing Agreements (DPAs) and confidentiality obligations. 2. App Distribution Storefronts: When you download our software via external marketplaces (Google Play Store, Apple App Store), your interaction with those platforms is governed by their respective privacy policies. 3. Legal & Regulatory Requirements: We may disclose information if required to do so by applicable law, court order, subpoena, or lawful government request, or when necessary to protect the rights, property, or safety of MetaTens, our users, or the public. 4. Business Continuity & Transfers: In the event of a merger, acquisition, restructuring, or asset sale, user data may be transferred as an acquired business asset, subject to the recipient adhering to this Privacy Policy. ================================================================================ 6. DATA SECURITY & STORAGE We employ industry-standard administrative, physical, and technical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction: - Encryption in Transit: All communications between your browser and MetaTens.com are encrypted using Transport Layer Security (TLS 1.2 / TLS 1.3) with HTTPS. - Cryptographic Password Hashing: Passwords are encrypted using robust hashing algorithms (such as bcrypt/Argon2) with unique salts; plaintext passwords are never stored. - Access Controls: Internal access to server databases and customer data is strictly restricted based on the principle of least privilege. - While we employ rigorous security practices, no method of transmission over the Internet or electronic storage is 100% impenetrable. We encourage users to maintain unique passwords and keep credentials confidential. ================================================================================ 7. DATA RETENTION & ACCOUNT DELETION RIGHTS - Retention Period: We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. - Account Deletion & Right to Erasure: You have the right to request the permanent deletion of your MetaTens account and all associated personal data at any time. - To request data deletion, contact us at metatensofficial2@gmail.com with the subject "Data Erasure Request". We will verify your identity and permanently delete your records within 30 days. ================================================================================ 8. CHILDREN'S PRIVACY (COPPA / GDPR-K COMPLIANCE) MetaTens.com and its general services are not directed to children under 13 years of age (or under 16 years of age in the European Economic Area). We do not knowingly collect personal identifiable information from children. If we discover that a child has provided us with personal information without verifiable parental consent, we will take immediate steps to delete such data from our servers. Parents or guardians who believe their child has submitted personal data may contact us at metatensofficial2@gmail.com. ================================================================================ 9. YOUR RIGHTS & PRIVACY CHOICES Depending on your geographical jurisdiction (such as under the European General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA/CPRA)), you hold the following rights: - Right to Access: Request a copy of the personal data we hold about you. - Right to Rectification: Request correction of inaccurate or incomplete information. - Right to Erasure ("Right to be Forgotten"): Request permanent deletion of your personal data. - Right to Restrict or Object to Processing: Restrict or object to certain types of processing of your data. - Right to Data Portability: Request an export of your personal information in a structured, commonly used, machine-readable format. - Right to Non-Discrimination: We will never discriminate against you (deny services, charge different prices, or provide a lower quality of service) for exercising any of your privacy rights. To exercise any of these rights, please email us at metatensofficial2@gmail.com. ================================================================================ 10. COOKIE MANAGEMENT & OPT-OUT You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is placed. If you choose to disable cookies, some interactive features and login sessions on MetaTens.com may not function optimally. ================================================================================ 11. THIRD-PARTY LINKS & EXTERNAL SERVICES MetaTens.com may contain links to external websites, application stores (e.g. Google Play Store, Apple App Store), or community forums. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of any third-party service you visit. ================================================================================ 12. CHANGES TO THIS PRIVACY POLICY We may update our Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. When changes are made, we will update the "Last Updated" date at the top of this document. Continued use of MetaTens.com following the posting of an updated policy signifies your acceptance of the revisions. ================================================================================ 13. CONTACT US If you have questions, concerns, comments, or data requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Team at: MetaTens Official Website: https://metatens.com Email: metatensofficial2@gmail.com Inquiries: Legal & Privacy Department